Collection: Solutions

This tool is a simulation designed mainly for entry-level positions in collections contact centres.

This tool is a simulation designed mainly for entry-level positions in customer service, sales and collections contact centres.

This tool is a simulation designed mainly for entry-level positions in customer service and collections contact centres.

This tool is a simulation designed primarily for entry-level positions in customer service contact centres.

This tool is a simulation designed mainly for entry-level positions in customer service and collections contact centres.

This tool includes scenarios of typical administrative support tasks (e.g., prioritization, coordination and execution of clerical tasks).

This tool assesses the competencies - or potential for competencies development - related to retail.

This timed test assesses a candidate's speed and precision when entering numerical data.

This tool assesses the ability to enter letters and numbers within a given time frame.

This tool assesses key competencies for administrative support positions, including competencies such as attention to detail, organization, the ability to transmit information and the degree to which the individual is action-orientated.

This tool assesses management skills for a middle management role in administration, such as internal customer service manager.

This tool assesses management abilities for a first-level management role in administration, such as internal customer service manager.

This tool assesses the mechanical skills of candidates who work in sectors where such aptitudes are required.

This tool assesses management skills for a first-level operations management role, such as operations and sales manager.

This tool measures the ability to perform mathematical operations. It offers an accurate assessment of the candidate's ability to apply mathematical concepts in a variety of work-related situations.

This tool assesses proficiency in French.

This tool assesses the ability to type as many words as possible without error, within a timed period.

Using scenarios, this tool assesses the candidate's ability to interact with customers. It offers an enlightening view of their proficiency in four key customer service competencies.

This tool measures an individual's general cognitive abilities, i.e. their ability to solve complex problems, draw logical conclusions and grasp new information. This is a short version of the Matrigma - Classic.

This tool measures an individual's general cognitive abilities, i.e., their ability to solve complex and abstract problems, draw logical conclusions and grasp new information.

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