• Client Contact Center Test (T3C) - Collection
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Client Contact Center Test (T3C) - Collection

Client Contact Center Test (T3C) - Collection

$ 48
$ 48

Duration

55 minutes

Context of use

  • Hiring
  • Promotion
  • Development and coaching

Available languages

English

French

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Description

This tool is a simulation designed mainly for entry-level positions in collections contact centres. Four categories of competencies are assessed: functional aspects (e.g., ability to transmit information), personal aspects (e.g., ability to listen), sales aspects (e.g., negotiation skills) and results/performance aspects (e.g., thoroughness).