• Client Contact Center Test (T3C) - Collection
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Client Contact Center Test (T3C) - Collection

Client Contact Center Test (T3C) - Collection

$ 48
$ 48

Duration

55 minutes

Context of use

  • Hiring
  • Promotion
  • Development and coaching

Available languages

English

French

The following restriction applies:

Purchase authorized for organizations only. For more information, please contact Pixonality.
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Description

Since October 24, 2023, assessments are available for purchase through Pixonality’s new assessment management platform. Please contact us to set up your account. Read our FAQ to learn more!

This tool is a simulation designed mainly for entry-level positions in collections contact centres. Four categories of competencies are assessed: functional aspects (e.g., ability to transmit information), personal aspects (e.g., ability to listen), sales aspects (e.g., negotiation skills) and results/performance aspects (e.g., thoroughness).