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Client Contact Center Test (T3C) - Client Service & Sales

Client Contact Center Test (T3C) - Client Service & Sales

$ 48
$ 48

Duration

60 minutes

Context of use

  • Hiring
  • Promotion
  • Development and coaching

Available languages

English

French

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Description

This tool is a simulation designed mainly for entry-level positions in customer service and collections contact centres. Four categories of competencies are assessed: functional aspects (e.g., client-oriented), personal aspects (e.g., empathy), sales aspects (e.g., negotiation skills) and results/performance aspects (e.g., self-confidence).