• Client Contact Center Test (T3C) - Client Service & Collection
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Client Contact Center Test (T3C) - Client Service & Collection

Client Contact Center Test (T3C) - Client Service & Collection

$ 48
$ 48

Duration

60 minutes

Context of use

  • Hiring
  • Promotion
  • Development and coaching

Available languages

English

French

The following restriction applies:

Purchase authorized for organizations only. For more information, please contact Pixonality.
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Description

Since October 24, 2023, assessments are available for purchase through Pixonality’s new assessment management platform. Please contact us to set up your account. Read our FAQ to learn more!

This tool is a simulation designed mainly for entry-level positions in customer service and collections contact centres. Four categories of competencies are assessed: functional aspects (e.g., client-oriented), personal aspects (e.g., empathy), sales aspects (e.g., negotiation skills) and results/performance aspects (e.g., self-confidence).