Client Contact Center Test (T3C) - Client Service & Sales & Collection

Description

Since October 24, 2023, assessments are available for purchase through Pixonality’s new assessment management platform. Please contact us to set up your account. Read our FAQ to learn more!

This tool is a simulation designed mainly for entry-level positions in customer service, sales and collections contact centres. Four categories of competencies are assessed: functional aspects (e.g., client-oriented), personal aspects (e.g., ability to listen), sales aspects (e.g., negotiating skills) and results/performance aspects (e.g., adaptability).