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Skills

Client Contact Center Test (T3C) - Client Service & Sales & Collection

Go back
Skills

Client Contact Center Test (T3C) - Client Service & Sales & Collection

Description

This tool is a simulation designed mainly for entry-level positions in customer service, sales and collections contact centres. Four categories of competencies are assessed: functional aspects (e.g., client-oriented), personal aspects (e.g., ability to listen), sales aspects (e.g., negotiating skills) and results/performance aspects (e.g., adaptability).

Sample report

What does this report look like?

Download sample

Frequently asked questions

What is a talent assessment?

A talent assessment is a series of activities to understand and predict an individual’s performance based on their work style, knowledge, skills, strengths, potential areas for improvement, job fit and task preferences.

Why use a talent assessment?

Talent assessments are crucial in helping organizations make better talent management decisions (hiring, coaching, promotion, job fit, etc.) because they go further than hard skills or experience.

How does a talent assessment work?

The talent assessments distributed by Pixonality comprise specific bundles of online questionnaires to be answered by an individual. They can complete those questionnaires when and where they want, as long as they have an internet connection. Once the individual has answered all the questionnaires for their assessment, a report is automatically generated and sent to you by email (you can also access it through your account).

What is the difference between questionnaire language and report language?

The assessment language is the language chosen by the individual who will be assessed for the completion of the questionnaires.
The report language is the language in which the report will be generated, regardless of the language chosen for the assessment.
You may notice that some languages available for reports are not necessarily available for the assessments, and vice versa!

After obtaining a report, how long are the psychometric results valid for?

The validity is psychometric results are estimated to last for approximately 24 months. An individual typically will not display any significant change on a questionnaire performed twice within less than 24 months. Therefore, it is recommended to wait that period before asking them to complete the same questionnaire again.

Associated solutions

Price

Regular price
$ 35
Regular price
Sale price
$ 35

Duration

75 minutes

Context of use

Hiring

Promotion

Development and coaching

Available languages for questionnaires

English

French

Available languages for reports

English

French

Details

The following restriction applies:

Purchase authorized for organizations only. For more information, please contact Pixonality.

Purchase authorized for organizations only. For more information, please contact Pixonality.
Partners
EPSI