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Client Contact Center Test (T3C) - Client Service

Client Contact Center Test (T3C) - Client Service

$ 48
$ 48

Duration

50 minutes

Context of use

  • Hiring
  • Promotion
  • Development and coaching

Available languages

English

French

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Description

This tool is a simulation designed primarily for entry-level positions in customer service contact centres. Three categories of competencies are assessed: functional aspects (e.g., client-oriented), personal aspects (e.g., empathy) and results/performance aspects (e.g., self-confidence).