Go Assessment - Client Service

Description

This report combines a battery of assessments to provide a global picture of key competencies related to a customer service role (e.g., call center, customer service, insurance brokerage, etc.). Specifically, a cognitive test and two personality inventories are used to highlight the strengths and developmental areas of the individual being assessed on a set of key competencies related to the target position. Advice to the organization to facilitate the onboarding of the individual and priorities for the development of the person being assessed are included. The report also provides behavioral questions to dig deeper into the expression of competencies with the individual. Finally, a candidate report excluding the behavioral questions can be given to the individual being assessed.